Staffing a Non/-Voice Process Executive Right away Job Description Duties/: Email and Live Chat Customer Communications/: Manage a high number of non/-voice communications using email ticketing channels and real/-time web chat platforms, responding promptly, accurately, and professionally while following scripts and brand requirements. Back/-Office Transaction & Data Processing/: Strictly adhere to operational Service Level Agreements when reviewing, confirming, and processing client requests, transactional records, backend account updates, and data updates. CRM Documentation & Case Management/: Within Customer Relationship Management systems, keep consistent, audit/-ready interaction logs, resolution category tags, reference numbers, and case histories. Escalation and Technical Routing/: Before forwarding tickets to specialised tier/-2 or technical support teams, identify multi/-tier or complicated technical enquiries, collect complete diagnostic context, and tag pertinent data. Data Compliance & Quality Adherence/: Make sure that written communication quality frameworks,



operational accuracy measures, verification checks, and data privacy requirements are all completely followed. Focus Skills/: Written Communication & Grammar Mastery/: Outstanding written English abilities, perfect grammar, proper syntax, a polished tone, active reading comprehension, and the capacity to articulate complicated procedures in writing. Typing Speed & Data Entry Precision/: High precision in alphanumeric back/-office data processing coupled with rapid, error/-free typing. CRM & Helpdesk Software Proficiency/: Practical knowledge of back/-office tools, ticketing systems, and CRM platforms /(Zendesk, Salesforce, Freshdesk, ServiceNow, LiveChat/). Problem/-Solving & Detail Orientation/: Excellent analytical skills to conduct root/-cause analysis, diagnose client problems through written language, and handle challenging backend duties without verbal explanation. Apply now to become an inte

📌 Staffing a Non-Voice Process Executive Right away (Chennai)
🏢 GS Infotech
📍 Chennai