We are looking for a /"Head of Operations – Transformation & PMO/" for a Global IT organization based out of chennai. 15-20 years experience.

A strategic and execution-focused leader to partner with the Global Delivery Head in driving operational excellence, cost and revenue transformation, OPEX governance, workforce optimisation, performance analytics, and strategic initiatives.

The role requires a highly analytical and assertive skilled who can work across multiple stakeholders, turn data into insights, and drive critical initiatives from strategy through execution.

Key Responsibilities

Cost Transformation

Drive cost optimisation initiatives across workforce pyramid, offshoring, subcontracting, bench management, utilisation improvement, and account rationalisation to deliver measurable savings and efficiency.

Process & Delivery Transformation

Drive transformation of delivery processes, operating models, and governance frameworks to improve service delivery, operational efficiency, and talent supply chain effectiveness.

PMO & Strategic Initiatives





Lead governance and execution of critical business and firmwide strategic initiatives, ensuring strong tracking, stakeholder alignment, accountability, and timely closure.

Revenue Transformation

Identify and drive opportunities across pricing, change request management, revenue leakage control, billing optimisation, market segments, and account profitability.

OPEX Management

Manage the OPEX for the Global Delivery Head's organisation, including budgeting, forecasting, variance analysis, cost tracking, and identification of optimisation opportunities.

MIS & Performance Analytics

Own executive MIS and performance reporting, consolidating operational and financial data into actionable insights, trends, risks, and recommendations for leadership.

Workforce Management

Drive workforce analytics covering capacity, demand, utilisation, bench, productivity, workforce costs, and deployment to support effective

📌 Head of Operations, Transformation (Madurai)
🏢 Syncarp
📍 Madurai