Supy is transforming the restaurant industry with a data-driven inventory management platform. Our solution enables multi-location restaurant groups to cut costs, reduce waste, and maximize profitability through real-time data, actionable insights, and time-saving automation. Join us in redefining restaurant operations through innovative technology and seamless customer experiences.
Role Overview:
As a Customer Success Manager at Supy, you will be the key point of contact for our customers, owning the full post-sale lifecycle from onboarding to long-term growth. Your mission will be to ensure restaurant groups successfully adopt Supy and achieve measurable operational and financial impact.
This is a unique prospect to shape how customer success is delivered in the region, with strong ownership and visibility in a fast-growing SaaS company.
Key Responsibilities:
Customer Onboarding & Adoption
- Guide restaurants through smooth onboarding, ensuring seamless integration and adoption of Supy’s solutions.
- Train and support restaurant teams on platform features aligned with their operations.
- Drive engagement across core modules including inventory, procurement, and cost control.
Account Management & Growth
- Build and nurture long-term relationships with stakeholders across restaurant teams.
- Act as a trusted advisor, providing insights to optimize operations and performance.
- Identify opportunities for account expansion and support renewal processes.
Customer Success & Retention
- Monitor account health, proactively identifying risks and ensuring high customer satisfaction.
- Resolve issues promptly in line with SLA commitments.
- Deliver tailored solutions by collaborating closely with internal teams.
Insights & Collaboration
- Track and analyze KPIs, preparing reports that demonstrate value and ROI.
- Relay customer feedback to product and internal teams to support continuous improvement.
- Contribute to overall business growth through custo