Partner Operations Manager, University Partnerships – Job Description The Partner Operations Manager (POM) serves as the primary operational partner between Emeritus and its university partners. POMs are responsible for ensuring smooth, high-quality delivery of online and blended programs, acting as the bridge between university stakeholders and Emeritus’ internal teams (Product, Marketing, Admissions, Outreach, Delivery, Legal and Finance). This role blends project management, partner relationship management, and cross-functional coordination to ensure programs operate smoothly, meet contractual commitments, and deliver a high-quality experience for both partners and learners. POMs manage a portfolio of university partnerships, owning program operations end-to-end, including onboarding recent partners and programs, coordinating launches, monitoring performance, resolving issues, and implementing improvements. As the University Partnerships organization evolves across non-degree, blended, and degree programs, POMs will play a critical role in scaling operational excellence,



identifying process improvements, and helping standardize partner operations across a growing global portfolio. Partner Operations & Relationship Management ● Oversee learner support, faculty experience, and operational case management processes, with a focus on efficiency, effectiveness, scalability, and partner satisfaction. Partner closely with internal teams (including Product, Admissions, Marketing, Outreach, Delivery, Finance, Legal, Technical Operations, and Instructional Design) to ensure programs operate smoothly and partner commitments are met. ● effectively communicate processes, timelines, dependencies, risks, and operational decisions. ● Facilitate cross-functional alignment on program launches, learner experience initiatives, curriculum updates, reporting needs, and operational priorities. ● Identify operational risks, process gaps, and bottlenecks, and proactively implement or escalat

📌 Hiring: Partner Operations Executive (India)
🏢 Emeritus
📍 India