About the Role

Own end-to-end operations for Evol Jewels: order intake → production coordination (made-to-order/custom) + ready-to-ship dispatch → secure delivery → returns/exchange/repairs → inventory + process controls. This includes “try-at-home” logistics and controls.

Key Responsibilities
- Run order processing across channels (website/admin, assisted sales/appointments, customer support handoffs): validate SKU/specs, ring size, metal/stone details, engraving/personalisation notes, address/recipient details, payment confirmation, and promised timelines.
- Classify orders correctly: ready-to-ship vs made-to-order;
manage dispatch timelines accordingly.
- Maintain clean order documentation required for fulfilment/returns (invoice, product certificate, insurance docs where applicable).
- Convert confirmed orders into internal job cards;
track WIP stage-by-stage (CAD/design → casting → setting → polishing → final QC → packing).
- Own production schedules and daily follow-ups to prevent slippage;
escalate delays early to sales/CX.



(Industry-standard cross-functional ops expectation.)
- For customised pieces: ensure design approvals (3D rendering approval) are captured before production starts;
control change requestsand rework loops.
- Manage jewellery vendors/workshops end-to-end: onboarding, capability checks, sampling, pricing/lead times, daily communication, issue resolution, and performance scorecards.
- Negotiate operational levers (rates, wastage norms, lead times, rework terms) with a cost + quality lens.
- Build and run a QC program: incoming checks (stones/components), in-process checks (setting/finish), and final QC before dispatch.
- Track defect/rework categories;
perform root-cause analysis and implement preventive actions with vendors.
- Ensure return/refund eligibility checks are aligned to Evol’s documented policy and QA confirmation steps.
- Own inventory for: ready-to-ship pieces, components (stones, mountings), packaging, and try-at-home/sample

📌 Operations Manager (Hyderabad)
🏢 Evol Jewels
📍 Hyderabad