Job Title: Client Services Manager

Location: Hyderabad (100% Onsite only)

Shift: US Shift

Role Overview

The Client Services Associate / Manager is responsible for managing day-to-day client operations and service delivery for assigned accounts. This role acts as a key liaison between clients and internal teams (Recruitment, Operations, Finance), ensuring SLA adherence, delivery quality, and a positive client experience.

The role requires robust coordination skills, attention to detail, and the ability to balance client expectations with organizational priorities.

Key Responsibilities

Client & Account Management
- Serve as the primary point of contact for assigned client accounts
- Manage day-to-day client communication, requirements, and updates
- Ensure adherence to contractual SLAs and client processes
- Proactively manage escalations and issue resolution

Delivery & Operations Support
- Partner with Recruiting teams to support demand fulfilment
- Track open requirements, interviews, offers, and onboarding
- Ensure accuracy in ATS/VMS systems (tagging, updates, compliance)




- Coordinate with Operations, onboarding, and workforce experience teams as needed

Reporting & Compliance
- Prepare and share regular client reports and dashboards
- Maintain data accuracy for MIS, scorecards, and audits
- Ensure compliance with internal policies and client guidelines

Collaboration & Continuous Improvement
- Work closely with cross-functional teams to improve service delivery
- Identify process gaps and suggest improvements
- Contribute to team initiatives, trainings, and knowledge sharing

Key Performance Indicators (KPIs)
- SLA adherence and delivery timelines
- Client satisfaction and feedback
- Data accuracy and compliance scores
- Fill ratio / delivery metrics (role/client-dependent)
- Escalation management effectiveness

Required Skills & Qualifications
- Bachelor’s degree or equivalent experience
- 2+ years of experience in client services, staffing, or operation

📌 Client Success Lead, US Staffing (Hyderabad)
🏢 BCforward
📍 Hyderabad