Skill required: Workforce Dialer - Workforce Management (WFM)
Designation: Workforce Services Associate Manager
Qualifications:Any Graduation
Years of Experience:12 to 15 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Workforce Services provides integrated forecasting, capacity planning, workforce optimization and analytics for back-office and shared-services operations. The offering connects demand, skills,



staffing, productivity and financial plans to improve resource utilization, service delivery, cost efficiency and workforce readiness across portfolios. • Lead the workforce planning cycle from demand intake and historical trend analysis through forecasting, capacity modelling, staffing plans, governance and performance reviews. Monitor forecast accuracy, backlog, productivity, utilization and hiring variance; run scenarios, identify capacity risks and coordinate mitigation with Operations, Finance, HR, Recruitment, Transition and Client teams. • Expertise in forecasting, capacity planning, scheduling governance, workload modelling and workforce optimization for back-office operations. Solid analytical, financial and business acumen, with advanced Excel and hands-on Power BI, Power Query, Power Apps and Power Automate capability. Excellent stakeholder communication, business storytelling, problem sol

📌 Workforce Services Associate Manager (Gurugram)
🏢 Accenture
📍 Gurugram