Job Description
Purpose of the role
To determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives.
Accountabilities
Identification of industry trends and developments to implement best practice in quality assurance Services.
Collaboration with teams across the bank to align and integrate quality assurance processes.
Development and governance of internal quality assurance procedures, standards and specifications, and act as a catalyst for change, mitigate risks and maintain efficient operations.
Development of reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders.
Identification of areas for improvement and providing recommendations for change in quality assurance processes and provide feedback and coaching for colleagues on these highlighted areas.
Execution of service quality assessments to monitor the quality objectives set by the bank, and ensure they comply with regulatory requirements.




Participation in projects and initiatives to improve quality assurance efficiency and effectiveness.
Determination of risk based on outcome of QA reviews, flagging risks that are outside of tolerance.
Analyst Expectations
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a explicit set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen an

📌 QA Analyst (Chennai)
🏢 Barclays
📍 Chennai