At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is straightforward - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About you and this role

Roles acts as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability to Dow. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.
Responsibilities




Executes the order entry process and manages the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.
Maintains a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.
Strengthens customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence.
Coordinates activity at assigned customer accounts, proactively address issues and implement solutions.
Maintains service levels according to business prioritization
Differentiates between customer requirements and Dow capabilities; choose the best/cost effective solution. Supports commercial strategies with Dow customers across multiple businesses.
Qualifications
Master's or bachelor's degree in a discipline demonstrating logical thinking and computational skill

📌 Customer Service Specialist (Navi Mumbai)
🏢 Dow
📍 Navi Mumbai