Job Description
Job Purpose
The System Operations Analyst I is responsible for providing immediate assistance to NYSE Group Exchanges, National Markets Services, back office, support personnel, and IT staff to ensure high customer satisfaction and minimize IT-related problems. This entry-level role supports the daily operations of industry-leading trading exchanges, Help Desk support, and Market Compliance Supervision within the overall architecture of the ICE/NYSE exchanges, divisions, and infrastructure. This is a 24/7 workplace requiring shift rotation and/or weekend work.
Responsibilities
Assist with troubleshooting and resolving day-to-day internal and customer issues.
Provide direct support to clients.
Maintain operations and administration of ICE/NYSE systems using established policies and procedures.
Adhere to Incident Management policy, maintaining ownership of production incidents, including communication, escalation, and follow-up for root cause analysis.
Prepare and maintain documentation for troubleshooting and escalation procedures.




Control computer systems on schedule using computer system consoles, operator checklists, and third-party software.
Knowledge and Experience
Associates/Bachelor's degree or equivalent systems/application support experience.
Beginner-level experience with Linux Operating System.
Ability to work in a service-oriented team environment.
Strong customer focus and dedication to providing the best possible user experience.
Effective communication skills with both technical and business resources.
Critical thinking and analytical problem-solving skills.
Demonstrated reliability, flexibility, and attention to detail.
Scheduling flexibility required.
Preferred Knowledge and Experience
Experience or exposure to financial and investment industries/technologies.
Basic Unix Shell scripting skills.
Help Desk or customer service experience.
Basic knowledge of FIX Protocol.
Experience with enterprise monitoring solutions.
Knowledge of TCP

📌 Analyst I, Systems Operations (Hyderabad)
🏢 Intercontinental Exchange Holdings
📍 Hyderabad