What success looks like in this role:
• Provides Service Integration and Management (SIAM) support or serves as service manager for internal support of a client and strategic partner engagements.

Security Integration and Management

• Responsible for the day-to-day delivery of SIAM process including:
o Supporting team-oriented working between vendors and between Unisys teams,
o Monitoring tickets within service management tooling, both Unisys and vendors against targets for completeness, quality etc.,
o Working with SLM and reporting managers to ensure specific process targets are reported and tracked,
o Tracking process related activities within each obligation tracker (Unisys and vendors) and gathering key information / evidence of fulfilment,
o Facilitating process specific meetings, where required (including ensuring specific inputs, outputs and agenda have been created), and
o Providing input into the development of any documentation related to specific process areas.
• Maintains SIAM procedural documents and any related policies.
• Oversees vendor performance:




o Acting as escalation point for any responsible process related issues, and
o Attending performance reviews with vendors (as required), to review operational performance including fulfilment of service levels and key performance indicators.

Service Management

• Leads a virtual team; defines, and coordinates day-to-day responsibilities for Internal Support and Strategic Partners.
• Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and clients.
• Compiles, analyzes, and reports statistical data and trends relating to service level compliance and operational effectiveness.
• Provides regular progress reports and updates to management, identifying areas of concern and opportunities for improvement.
• Establishes and leads a continuous service improvement program for in-scope ESM processes and supplier services.
• Dire

📌 Experience Delivery Lead (Bengaluru)
🏢 Unisys
📍 Bengaluru