This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Support Lead based in India.
This is a remote leadership opportunity focused on delivering reliable, secure, and customer-centric IT support across a distributed organization.
You will lead Helpdesk and Systems Administration teams while overseeing day-to-day support operations and critical escalations.
The role combines people leadership with hands-on technical problem solving across endpoints, applications, networks, servers, and business systems.
You will help strengthen IT processes through performance metrics, documentation, asset management, security, and compliance practices.
Working closely with US-based business teams, you will contribute to projects that improve employee productivity and technology reliability.
The environment values ownership, collaboration, continuous learning, and a solid service mindset.
This is an ideal role for an experienced IT professional ready to lead teams while remaining close to the technology and its users.




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Accountabilities
Lead the Helpdesk and Systems Administration teams, coordinating day-to-day activities, priorities, escalations, and service delivery.
Monitor and improve IT support operations covering operating systems, applications, security tools, servers, email systems, laptops, software, hardware, and related services.
Lead critical IT tasks, projects, technical escalations, and cross-functional initiatives from resolution through completion.
Coach, train, and equip support and systems staff with appropriate tools, knowledge, and best practices.
Establish, monitor, and report IT KPIs and operational metrics to identify trends, improve performance, and drive accountability.
Configure, deploy, re-image, and maintain laptops, desktops, software, operating systems, and standard IT configurations for employees.
Oversee support tickets and work orders, ensuring timely resolution and com

📌 IT Support Lead (India)
🏢 Jobgether
📍 India