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Job Description: Dispute Analyst
Job Title
Dispute Analyst
Department
Credit & Accounts Receivable (AR)
Reports To
Credit Team Lead
Position Summary
The Dispute Analyst is responsible for managing, investigating, and resolving customer payment disputes and deductions. This role works closely with Credit, Customer Service (CSR), Sales, Accounts Receivable, Tax, and other internal stakeholders to identify root causes, facilitate resolutions, and reduce recurring disputes. The analyst ensures accurate dispute coding, maintains detailed documentation,



and drives timely closure of open cases while supporting working capital and cash collection objectives.
Key Responsibilities
Dispute Investigation & Resolution
Review and investigate customer deductions, short payments, overpayments, and disputed invoices.
Analyze dispute documentation, remittance information, payment history, and customer communications.
Determine root cause and assign or update appropriate dispute classifications and reason codes.
Manage disputes from case creation through final resolution and closure.
Stakeholder Management
Coordinate with Customer Service, Sales, Credit, AR, Tax, Rebate, Logistics, and other business functions to obtain information and drive resolution.
Conduct periodic reviews and escalation meetings for aged or high-value disputes.
Communicate dispute status and action requirements to relevant stakeholders.
Financial & System Activities
Generate and process adjustments related to pricing, freight, logistics, and customer deduc

📌 Dispute Analyst (Hyderabad)
🏢 DuPont
📍 Hyderabad