Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive setting where your well-being is prioritized and your potential can thrive.

The Role
Join Kyndryl as a Service Coordinator and take charge of a dynamic role that puts you at the forefront of delivering exceptional IT services to our customers. As a Service Coordinator, you'll be responsible for ensuring timely and effective resolution of customer issues, coordinating and managing service requests, and maintaining constant communication with customers throughout the service process.
1. Application Monitoring & Health Check
Monitor applications (Core Banking- finacle), Payments, Trade, LOS, etc.)
Track alerts, batch jobs, interfaces, and failures




Perform daily start-of-day (SOD) / end-of-day (EOD) checks
2. Incident & Ticket Management- As per ITIL process
Act as the first point of contact for application-related issues
Log, categorize, and prioritize incidents in ticketing tools .
Ensure incidents are handled within defined SLA timelines
3. Basic Troubleshooting
Perform initial diagnosis and resolution of issues
Handle common issues like:
Login failures
Data mismatch queries
Batch/job failures
Interface errors
Apply known workarounds using scripts, queries, or SOPs
4. User Support & Communication
Respond to users (business/ops team) via email, calls, or tickets
Provide status updates and resolution timelines
Clarify user queries related to application usage
5. Escalation Management
Escalate unresolved or complex issues to L2 / L3 teams
Provide proper logs, analysis, and documentation during escalation
6. Operational Act

📌 Service Coordination (Noida)
🏢 Kyndryl
📍 Noida