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Technical Support Engineering Analyst I - Unified Communications & Project Administration
Overview
Support unified communications and voice technologies while coordinating UC&C; project activities. Provide technical support for Microsoft Teams, VoIP systems, and video conferencing platforms, while managing project documentation, schedules, and stakeholder communication for UC deployments.
Key Responsibilities
Provide first-level support for UC platforms (Microsoft Teams, Zoom, Webex, VoIP/PBX systems)
Troubleshoot voice quality,



video conferencing, and collaboration platform issues
Configure user accounts, phone systems, dial plans, voicemail, and call routing
Manage UC project documentation, schedules, status reports, and deliverable tracking
Coordinate cross-functional meetings with IT teams, vendors, and stakeholders
Support UC deployments including phone system cutovers, Teams migrations, and room installations
Execute testing for voice quality, call routing, and E911 functionality
Coordinate procurement of UC equipment and manage vendor relationships
Develop user communications, training materials, and adoption resources
Maintain configuration management database and system documentation
Complete audits for UC and voice related billing and systems
Generate reports on UC utilization, call quality metrics, and project performance
Qualifications
Required:
Associate or Bachelor's degree in Telecommunications, IT,

📌 Professional, Technical Support Engineering (Bengaluru)
🏢 JLL
📍 Bengaluru