We are looking for a technically strong and highly dependable Production Support Engineer to support our business-critical production applications and database operations.

The role requires robust hands-on experience with Microsoft SQL Server, along with excellent critical thinking and problem-solving capabilities. You will be responsible for monitoring and resolving production support tickets, investigating database and application issues, performing scheduled operational activities, and ensuring that critical banking files such as NACHA/ACH and other bank-related files are processed, validated, and uploaded accurately and on time.

This is a production-critical role and requires candidates who are comfortable working in rotational night shifts between 6:00 PM and 6:00 AM.

What We Expect You to Do:
Production Support & Incident Management
Monitor and manage production support tickets and incidents during assigned shifts.
Take end-to-end ownership of assigned tickets and ensure issues are resolved within defined SLAs.
Investigate production issues, identify root causes,



and implement or coordinate appropriate resolutions.
Prioritize incidents based on business impact, urgency, and severity.
Escalate critical or unresolved issues to the appropriate technical teams while maintaining ownership until closure.
Maintain clear documentation of issues, troubleshooting steps, resolutions, and handovers.
Ensure proper shift handover for any pending or ongoing incidents.
Identify recurring production issues and recommend permanent fixes or process improvements.

SQL Server & Database Support
Work extensively with Microsoft SQL Server to investigate and resolve production issues.
Write, troubleshoot, and optimize SQL queries.
Work with stored procedures, views, functions, joins, indexes, and database objects.
Analyze production data to identify discrepancies, failures, or processing issues.
Perform data validation and reconciliation as part of incident resolution.
Troubleshoo

📌 Production Support Engineer (India)
🏢 TekFriday Processing Solutions
📍 India