The Service Support LPS (Laboratory Product Services) provides essential administrative and operational support to the field service team, ensuring efficient service delivery and customer satisfaction for Sartorius laboratory products.
Introduction
Join our Service team as a Service Support and play a key role in ensuring seamless service operations and customer support excellence. Through effective order processing, service coordination, inventory management, and customer communication, you will help deliver effective service solutions that enable our teams to focus on what matters most: better health for more people. You will work closely with customers and cross-functional teams to support service delivery and contribute to continuous process improvements.
Grow with us – Your Responsibilities
• Handle and process a high volume of quotations within established timelines while maintaining accuracy and completeness
• Review customer purchase orders and validate order details before processing to ensure accurate transactions




• Process service requests and coordinate field service engineer scheduling, optimizing resource allocation and service coverage
• Coordinate delivery arrangements with Logistics and Warehouse teams to support timely shipment of products and spare parts
• Perform order follow-ups, generate invoices, and coordinate with Finance teams regarding outstanding payments
• Manage spare parts inventory, including ordering, receiving, stocking, and dispatching parts required for service interventions
• Generate and maintain service reports, work orders, customer records, and service documentation while ensuring data accuracy and completeness
• Communicate proactively with customers regarding service status, scheduling updates, issue resolution, and general service enquiries via phone and email
• Maintain accurate customer and product service history records within the CRM or service management system
• Contribute to the continuous improvement of service pr

📌 Service Support (Bengaluru)
🏢 Sartorius
📍 Bengaluru