ROLE SUMMARY
Responsible for end-to-end execution and governance of freight claims operations, including damage, shortage, pilferage, seal discrepancies, liability determination, carrier/vendor follow-up, and recovery activities. The role coordinates with Field Operations, Accounts Payable, carriers, decon/consol partners, vendors, and US stakeholders to ensure claims are investigated, documented, communicated, and progressed to resolution in a timely manner.
Acts as a key control point for claim accuracy, supporting documentation, C3 incident traceability, liability decisions, recovery/chargeback actions, and aging follow-up. Drives disciplined case management, escalation, reporting, and continuous improvement across the freight claims process.
PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Freight Claim Intake & Case Management: Own and coordinate freight claim cases arising from damage, shortage, pilferage, missing seals/seal discrepancies, and received-versus-invoiced quantity discrepancies. Ensure cases are categorized, documented, and moved through the defined workflow.
2.



Investigation & Documentation: Review available shipment, receiving, invoice, incident, and supporting documentation; coordinate investigation activities and ensure required C3 incidents and claim records are created and maintained for traceability.
3. External Notification & Disposition: Coordinate timely external damage notification and ensure collect carriers and relevant decon/consol partners are notified within the required process window for disposition and next steps.
4. Liability Determination: Support evaluation and routing of claims based on collect vendor, prepaid vendor, carrier, decon/consol, collect vendor, or import vendor liability. Validate that the claim path and responsible party are supported by available evidence.
5. Recovery & Chargeback Execution: Drive claims toward recovery when liability is accepted, including tracking vendor checks or applicable automatic chargebacks. Wh

📌 Lead Specialist Freight Payment (Bengaluru)
🏢 Target
📍 Bengaluru