Client Location: US
Timezone: EST
Working Hours: 9 AM - 1 PM, Monday to Friday
Client Industry: Business Supplies and Equipment
Role Type: Part-time, Contract
Contract Duration: 1-year, renewable
Monthly Salary: USD 700
Role Overview
One of our clients is looking for an Operations Manager (Systems & Team Performance) to run day-to-day operations, audit workflows, and improve system efficiency. This role owns team coordination, billing oversight, SOP development, and overall service quality. You should be structured, analytical, and capable of identifying inefficiencies and implementing improvements quickly.
Key Responsibilities
Oversee day-to-day operations and internal processes
Audit systems, workflows, and team performance
Manage billing, payments, and renewals




Develop and improve SOPs and operational systems
Conduct daily check-ins and support team coordination
Oversee client experience and ensure service quality
Must Have Qualifications
5+ years of operations or management experience
Tech-savvy with a robust understanding of systems and workflows
Experience managing teams or operations (ideally call center environments)
Strong problem-solving and analytical skills
Ability to build structure and improve efficiency
Great-to-Have
Mandarin-speaking ability
Experience with automation or system optimization
Ability to source or implement automation solutions

📌 Operations Manager (India)
🏢 Kuubiik
📍 India