Job Description
Roles & Responsibilities
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- Conduct usability testing, product validation and experience testing across web and mobile products.n
- Evaluate digital journeys to identify usability issues, customer pain points, navigation challenges and experience gaps.n
- Design and execute usability studies, prototype testing, user testing and concept validation.n
- Apply design thinking, user-centered methodologies and usability heuristics to evaluate product experiences.n
- Analyze qualitative and quantitative user feedback to identify patterns and actionable insights.n
- Partner with Product, UX/UI, Research, Engineering and Business teams to validate concepts and product solutions.n
- Document testing findings, usability issues, recommendations and improvement opportunities.n
- Support pre-launch and post-launch validation and continuous product experience improvement.n
- Track usability issues through resolution and validate whether product changes address the original user problems.n
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nIdeal Candidate
nMandatory
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- 1+ year of experience in Product Validation, Usability Testing, Design Thinking or Experience Testing roles involving digital products.n
- Hands-on experience testing user journeys, workflows and interaction flows across web or mobile applications.n
- Practical experience conducting usability testing, prototype testing and concept validation before product release.n
- Proven ability to identify usability issues, friction points and experience gaps and recommend improvements based on testing insights.n
- Hands-on experience with at least one of the following:n
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- Maze – prototype testing, unmoderated usability testing, surveys and quantitative user research.n
- Contentsquare – customer journey analysis, heatmaps, session recordings, behavioral analytics and digital experience optimization.n
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- Robust understanding of UX principles, interaction design, information architecture and design thinking.n