About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

We are seeking a highly skilled and experienced Assistant Manager of Operations to join our team in Hyderabad. The ideal candidate will have extensive experience in operations management, with a robust emphasis on reducing shrinkage and attrition. This person should have excellent coaching skills and leadership experience.

As Assistant Manager of Operations, You Will…

Oversee daily operations to ensure efficiency and productivity. Implement and monitor standard operating procedures (SOPs) to maintain operational excellence
Coordinate with various departments to ensure seamless operations
Provide coaching and mentoring to Team Leaders and their teams to enhance performance and professional growth
Conduct regular team meetings and performance reviews




Foster a positive and collaborative work environment
Shrinkage and attrition management
Develop and implement strategies to minimize shrinkage and employee attrition
Monitor and analyze shrinkage and attrition data to identify trends and areas for improvement
Collaborate with HR and other relevant departments to address issues and implement retention initiatives
Ensure high levels of customer satisfaction through excellent service and efficient operations
Handle customer complaints and issues in a timely and effective manner
Ensure compliance with company policies and industry regulations
Prepare and submit regular reports on operational performance, shrinkage, attrition, and other relevant metrics
Conduct audits and inspections to ensure adherence to standards and policies
Directly manage Team Leaders, providing guidance and support to ensure team objectives are met
Assist Team Leaders in addressing any team-related c

📌 Assistant Manager of Operations (Hyderabad)
🏢 IntouchCX
📍 Hyderabad