Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy perks, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Major Incident Manager plays a critical role in the success of the Optum Technology Command Center. This position is responsible for monitoring services, managing high priority issues, and coordinating with enterprise and vendor technology teams to drive rapid resolution or workarounds. The role involves dynamic responsibilities that shift based on the nature and severity of incidents.

Primary Skills

Major Incident Management
Proficient in ITIL processes, major incident lifecycle management, impact analysis,



and prioritization
Leadership & Coordination
Skilled in war room management, rapid decision making, and stakeholder alignment during critical events
Communication
Solid ability to deliver clear updates, manage crisis communication, prepare executive reports, and document RCA effectively
Technical Expertise
Solid understanding of IT infrastructure, cloud platforms (AWS, Azure, GCP), API integrations, and AI driven monitoring & automation
Secondary Skills

Cloud Resilience
Knowledge of multi region failover strategies and API security/performance optimization
AI/ML Applications
Familiarity with predictive maintenance and automated insights using AI/ML tools
Data Analysis
Experience with trend analysis and creating dashboards for real-time metrics and operational visibility
Soft Skills
Solid in stress management, negotiation, conflict resolution, and demonstrating customer empathy
Pri

📌 Technical Support Consultant (Hyderabad)
🏢 Optum India
📍 Hyderabad