Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities
As the position Implies, they should be the expert to the process they belongs to
Ensures that they is current as it relates to process updates
Attend scheduled meeting and calibration sessions
Review audit markdown and conduct error analysis and process related coaching including root cause analysis
Complete internal accounts audit as deemed required
Respond to query and/or provide feedback to business partners as necessary
Update dashboards, trackers,
other process related files in a timely manner
Provide training needs analysis and education as needed
Provides Quality talks and related updates
Ensure accurate documentation of coaching sessions
Share payer issues and trends to supervisors and managers
Provide support in creating training materials, recent hire training (practical sessions and OJT) and refresher courses as deemed necessary
Acts as POC in the absence of the supervisor
Submit rebuttals to failed audits in the absence of the supervisor
Send out the inventory plan for the team in the absence of the supervisor
Ensure that her/his collections skill are intact thus a requirement to process minimum of least 10 accounts/week for the process they belongs to. The requirement may increase depending on the need to keep the inventory at a manageable level
Strictly implement company policies and guidelines
Request needed learning from Onshore training team
Provide f
📌 Senior Collections Representative (Pune)
🏢 Optum India
📍 Pune
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