Overview

About Business Unit:

At the core of all that Epsilon does is a team that sets the foundation of our IT infrastructure. The team drives innovation and efficiency through pioneering technology across Epsilon's platforms and business verticals. From being the first point of contact for infrastructure needs to final deployment, the team provides end-to-end solutions for our client-facing platforms. ETS supports all aspects of revenue-generating platforms for Epsilon and sets the architectural direction for our enterprise deployments. By adopting the newest technologies, such as Cloud, Automation, and Artificial Intelligence, the team is at the front of redefining our digital business and capturing new opportunities.

Why we are looking for you

Hands-on experience with enterprise observability platforms including Grafana, ELK/Elastic Stack, OpsRamp, SolarWinds, PagerDuty and ServiceNow.
Strong understanding of Linux, Windows, Kubernetes, AWS, and cloud-native technologies.
Experience working in large-scale enterprise environments supporting global infrastructure operations.




Ability to improve monitoring effectiveness through alert tuning, dashboard optimization, and collaboration with SRE and platform teams.
Excellent communication and coordination skills during major incidents and service disruptions.
Working knowledge of automation and orchestration tools such as Python, Terraform, Ansible, or N8N.
Comfortable operating in a 24x7 shift-based support setting.
Exposure to technologies such as Sumo Logic, Greenplum, and database monitoring is an advantage.

What You Will Enjoy In This Role

Be at the forefront of enterprise operations, ensuring the availability and reliability of critical business services used by global clients.
Gain hands-on exposure to modern observability and monitoring technologies, including Grafana, ELK, cloud platforms, and enterprise automation tools.
Work alongside highly skilled Infrastructure, Cloud, Application, Database, Netw

📌 Senior Information Technology Analyst (Bengaluru)
🏢 Epsilon
📍 Bengaluru