Skill required: Next Generation Customer Operations - IT Troubleshooting

Designation: Business Advisory Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

About Accenture

Accenture is a global qualified services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing resolving customers query,



handling escalations and complaints of the dissatisfied customers & giving best resolutions.
You will also be responsible for closing the fault and complaints within SLA s.
a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market
A form of technology problem solving, often applied to repair failed products or processes on a machine or a system. What are we looking for?
Primary skill - IT Troubleshooting - P1
The Team Supervisor acts as a mentor to Team Leads provide coaching and guidance to them for their day to day responsibilities ensuring high customer satisfaction from a career perspective Roles and Responsibilities:
Communicate effectively with the team to deliver key messages and vision from management including daily huddles metric review target setting and providing visibility on responsibilities within the team
Accountable for client satisfaction in area of responsibility

📌 Business Advisory Senior Analyst (Hyderabad)
🏢 Accenture in India
📍 Hyderabad