Program Coordinator Operations (Intern) Department/Division
Operations
Location
Noida, Uttar Pradesh, India
Employment Type
Full-Time Apprenticeship
Duration
12 Months (Full time)
Salary/Stipend
As per Pearson Apprenticeship Program Guidelines
About Pearson
At Pearson, we believe learning is the key to improving lives. Established in
1844, Pearson is a global leader in digital-first and accessible learning
experiences, employing over 20,000 people worldwide. In India, our mission is to
help learners achieve their goals through innovative educational products,
technology, and services.
We foster an inclusive and equitable workplace where every employee is valued,
empowered, and supported to thrive.
About the Apprenticeship Programme
Pearson India's Apprenticeship Programme provides graduates and early-career
professionals with valuable hands-on experience while learning from industry
experts. Through structured learning, mentorship, and real-world exposure,
apprentices develop the professional and technical skills required to succeed in
a global organization.
About the Role
The Program Coordinator Operations Intern plays a critical role in delivering an
exceptional customer experience by supporting candidate services, case
management, and operational processes across global testing programs. The role
involves handling customer inquiries, resolving cases, collaborating with
cross-functional teams, and ensuring compliance with service standards while
contributing to continuous process improvement.
Key Responsibilities
* Manage and resolve customer inquiries through email and case management
systems within established SLAs.
* Investigate customer issues, identify root causes, and provide accurate and
timely resolutions.
* Maintain complete, accurate, and up-to-date case documentation.
* Prioritize workload effectively to ensure timely case closure and customer
satisfaction.
* Escalate complex or high-impact issues to appropriate teams and track them
th
📌 Apprentice, Customer Service (India)
🏢 Pearson
📍 India