Overview

Role Purpose

The Head of Order Fulfilment is responsible for leading end-to-end order execution across multiple distribution centers, warehouses, and fulfillment locations, ensuring superior customer service, on-time delivery, inventory accuracy, Quality and operational excellence. The role drives standardization, process optimization, productivity, cost efficiency, and continuous improvement across the fulfillment network while partnering with Sales, Customer Service, Planning, Transportation, Sourcing, and Operations teams.

Key Responsibilities

End-to-End Order Fulfilment Leadership
Lead the end-to-end order fulfilment process from order receipt through Order Shipping.
Ensure achievement of customer service, OTS (On-Time Shipment), and order cycle-time targets.
Support Establish fulfillment strategies aligned with business growth objectives.
Drive seamless coordination between planning, inventory, warehousing, transportation, and customer service functions.
Manage fulfillment performance across multiple Fulfilment Centres warehouses, distribution centers,



and third-party logistics providers.
Multi-Site Operations Management
Lead fulfillment operations across regional and national distribution networks.
Standardize processes, operating procedures, and performance metrics across all locations.
Develop and monitor capacity plans to support volume growth, Month End and seasonal demand fluctuations.
Ensure consistent execution of safety, quality, and compliance standards across sites.
Conduct regular operational reviews with site leaders to drive accountability and performance.
Customer Service Excellence
Deliver superior customer experience through reliable and accurate order execution.
Manage customer order prioritization and exception handling during supply constraints.
Collaborate with commercial teams to improve service levels and customer satisfaction.
Lead root-cause analysis of service failures and implement corrective actions.
Inventory and Order

📌 Senior Manager (Bengaluru)
🏢 Herbalife International India
📍 Bengaluru