The Client Care Representative is a full-time, on-site role based in Patna. This role involves serving as a primary point of contact for clients, responding to inquiries, scheduling appointments, and coordinating communications between clients and the legal team. Day-to-day tasks include managing phone calls and messages, maintaining accurate client records, ensuring clients are informed about case progress, and supporting a professional and respectful client experience. The representative will also assist with basic administrative duties, help collect necessary documentation, and contribute to continuous improvement of client service processes.
Qualifications
Strong skills in Customer Service and Customer Support, with the ability to respond promptly and professionally to client inquiries.
Experience fostering Customer Satisfaction and a positive Customer Experience, ensuring clients feel heard and supported.
Background working as Customer Service Representatives or in similar client-facing roles.
Excellent verbal and written communication skills, with clear, courteous, and confident interaction in English and local languages as needed.
Organizational and time-management skills, including the ability to handle multiple client requests and prioritize effectively.
Comfort working in a legal or skilled services setting; prior experience in law offices or service-oriented environments is an advantage.
Basic proficiency with office software and communication tools (e.g., email, spreadsheets, call management systems).
Minimum high school diploma; a bachelor’s degree in any discipline is preferred.
Ability to maintain confidentiality, demonstrate integrity, and work collaboratively with the legal team.