This role is based in either Indore or Pune, India.
To support our North American Professional Services team and customers, your standard working hours will be 3:00 PM to 12:00 AM IST. The role follows a split-shift model, allowing you to work in-office during the first part of your shift and transition home in the evening (typically around 8:30 PM, with approximately 30 minutes allocated for your commute) to complete the remainder of your shift remotely.
From time to time, a later shift of 5:00 PM to 2:00 AM IST may be required to accommodate customer meetings or other business needs.
The role may also require occasional travel to our Indore office, typically 1–2 times per quarter.
The Manager, PS role is an significant member of the Professional Services management team. You are responsible for leading a team who deliver professional services for our customers.
How You'll Make An Impact
Lead a team of 10-15 people who deliver professional services projects, ensuring we deliver a world class customer experience and effective business outcomes.
Provide your Vena team product & solutioning advice and participating in customers calls that are strategic or in an escalated state.
Achieve utilization target for yourself personally and support North American practice leaders by maximizing utilization of PS India resources
Hire, coach and grow the team. Provide 1-on-1 guidance and regular feedback focused on employee growth.
Maintain close alignment with Practice Leaders in North America and UK on project & people performance, project escalations and trends you observe within the PS India team. Concise and frequent communications ensure the team operates efficiently.
Identify, facilitate and/or contribute to departmental initiatives that help scale the company such as methodology improvements, rollout of new tools and team enablement sessions
📌 Manager, Professional Services (Indore)
🏢 Vena Solutions
📍 Indore
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