Implementation Specialist need to seamlessly manage end to end payroll
implementation project for ADP New Clients, ensure the implementation process
and project millstones are completed on time, make the implementation process
effortless for our clients. Regularly communicate project update with external
clients/sales partner/Implementation leaders which includes timeliness or
challenges as they arise Need to manage sales to implementation calls, creating
project plans, client calling needed to share project plans/setting
expectations, payroll analysis/follow-up / testing Partner with internal teams
like Sales, DSC,TLM/HCMC/TAX & Banking Analyze payroll converted data to ensure
accuracy, test/run client payroll and extend initial support pre/post payroll
processing if needed COMPETENCY Delivering world-class service and satisfaction
to all clients internal, external, diverse and emerging. Ability to understand
client expectations and provide excellent service to fulfill client expectations
during the implementation process. Solving day-to-day problems that align with
ADPs mission,



vision, and values. Share ideas and information across multiple
audiences to drive the business need. Acting in ways that help deliver results
in a rapid-pace and diverse environment. Collaborating effectively with
colleagues and clients to achieve and surpass shared goals. Holding self and
others to the highest personal and professional standards. Ability to analyze
client issues to provide solutions. Documents and communicates the detailed step
by step implementation plan to the clients. Maintains appropriate records of
client interactions. ##LI-DNI
Qualifications
Graduate with experience Experience in US Payroll/HCM platform is an added
advantage Project Management Experience/Exposure or PMP certified Client
Training experience Excellent customer service and oral/written communication is
a must Proficient in call handling and provide professional end user support via
telephone Extensive

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🏢 ADP
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