Client Relationship Associate (B2B) - This is Not a BPO/Call Centre Job

Location: Kolkata (Office + Customer Visits across Kolkata)

Company: Round Two Ventures LLP

Salary: ₹15,000 – ₹18,000/month + Performance Incentive + Mobile Allowance + Puja Bonus

About Round Two

Round Two is a workplace tea, coffee and pantry solutions company serving offices, hospitals, colleges, commercial buildings and corporate workplaces across Kolkata. We're looking for a Client Relationship Executive who enjoys building long-term customer relationships, solving problems, coordinating multiple stakeholders and ensuring customers have a great experience after the sale.

Your Responsibilities

1. Customer Relationship Management (Primary Responsibility)

- Own the complete relationship for a portfolio of B2B customers across Kolkata.
- Build strong relationships with customers through regular calls, WhatsApp, email and field visits.
- Take repeat orders for tea, coffee, snacks and pantry supplies.
- Follow up for outstanding payments and coordinate collections.
- Coordinate and resolve service requests until they are closed.
- Ensure customers remain satisfied, continue ordering from Round Two and do not switch to competitors.
- Conduct periodic customer visits to strengthen relationships, understand requirements and identify new opportunities.

2. New Customer Onboarding

- Ensure every new customer has a smooth experience after the sales team closes a deal.
- Welcome and onboard new customers after installation.
- Explain the ordering process, refill process and service process.
- Ensure all customer details,



contacts and billing information are correctly recorded.
- Stay closely connected with new customers during the first few weeks to ensure a smooth transition.

3. Service & Order Coordination

- Act as the bridge between customers and the operations team.
- Coordinate installations, servicing, refills and delivery requests.
- Track every service request until completion.
- Keep customers informed about timelines and updates.

4. Payment & Account Coordination

- Own customer payment follow-ups and account hygiene.
- Share invoices and payment reminders.
- Maintain the outstanding payment tracker & ledger
- Coordinate with the accounts team to update payment status and resolve billing queries.

5. Customer Growth & Retention

- Grow business from existing customers.
- Follow up for repeat orders and low-order customers.
- Upsell pantry products, coffee beans, paper cups and other workplace consumables.
- Identify opportunities for additional machines or services within existing customer accounts.

6. Documentation & Reporting

- Maintain accurate customer records and daily trackers.
- Update Excel/Google Sheet trackers and CRM records.
- Record customer interactions, follow-ups and pending actions.
- Share daily updates on orders, payments,



service requests and customer visits.

Who Should Apply?

This role is ideal for candidates who have worked in:

- Customer Relationship Management
- Client Servicing
- Account Coordination
- Event / Client Coordination
- Hospitality Customer Coordination
- Logistics or Vendor-Customer Coordination
- B2B Customer Support / Customer Success

Eligibility Criteria

- Graduate in any discipline (Mandatory).
- Minimum 3 years of experience in customer/client relationship or coordination roles.
- Comfortable communicating in English, Hindi and Bengali.
- Good working knowledge of Microsoft Excel / Google Sheets.
- Comfortable using email and WhatsApp for professional communication.
- Willing to travel within Kolkata for customer visits whenever required.

Skills We Value

- Excellent follow-up and coordination skills.
- Strong attention to detail.
- Ability to manage multiple customers simultaneously.
- Calm and qualified communication under pressure.
- Ownership mindset — ensuring work is completed, not just assigned.

Compensation & Benefits (based on experience and interview performance)

- Fixed Salary: ₹15,000 – ₹18,000/month
- Performance Incentive: Up to ₹2,000/month.
- Mobile Allowance: Up to ₹300/month.
- Puja Bonus: Up to ₹12000/year.
- Paid Leave & Holidays as per company policy.

Selection Process

1. Initial screening call over the phone
2. Practical Assignment round based on real customer situations
3. Face-to-face interview.
4. Offer discussion and joining confirmation.

📌 Client Relationship ExecutiveB) (Kolkata)
🏢 Round Two Ventures
📍 Kolkata