29 Aug
|
Overbooked Academy
|
Noida
29 Aug
Overbooked Academy
Noida
Job description:
- Manage the CRM platform (e.g., WATI, ZOHO etc.), ensuring data accuracy and completeness.
- Develop and execute CRM campaigns for lead generation, customer retention, and engagement.
- Handle Client/Student feedback and contribute to improving customer experience.
- Analyze Client/Student data and behavior to identify trends and opportunities.
- Segment Client/Student data for targeted communication and offers.
- Collaborate with marketing, sales, and customer support teams to streamline customer journey mapping.
- Monitor and report on the effectiveness of CRM strategies and campaigns.
- Ensure compliance with data privacy regulations (e.g., GDPR).
- Manage approximately 60–80 calls per day, including current calls and follow-ups.
- Make outbound calls to leads generated through webinars, events, marketing campaigns, referrals and other channels.
📌 Customer Relations And Sales Executive (Noida)
🏢 Overbooked Academy
📍 Noida