- Make outbound calls to potential and existing customers.
- Answer incoming customer calls and resolve queries.
- Explain products, services, and offers to customers.
- Generate and follow up on sales leads.
- Maintain accurate records of customer interactions.
- Achieve daily, weekly, and monthly call targets.
- Handle customer complaints professionally and escalate issues when necessary.
- Update customer information in the CRM system.
- Build and maintain valuable customer relationships.
Required Skills:
- Excellent verbal communication skills.
- Good listening and interpersonal abilities.
- Basic computer knowledge and data entry skills.
- Ability to persuade and negotiate effectively.
- Customer-focused attitude.
- Ability to work under pressure and meet targets.