Roles & Responsibilities
- Provide advanced technical support to customers across voice channels.
- Troubleshoot issues related to SCIM provisioning, identity management, and user lifecycle processes.
- Support Microsoft 365 services, Cloud App Security, and Azure-based environments.
- Diagnose and resolve complex technical issues while ensuring high customer satisfaction.
- Document customer interactions, solutions provided, and escalate unresolved issues to higher teams.
- Work collaboratively with internal technical teams to ensure timely problem resolution.
- Adhere to performance metrics, shift schedules, and support SLAs.