You will be a member of a critical team who -
- Application Support: Ensuring that deployed applications function correctly and efficiently.
- Incident & Problem Management: Conducting analysis, investigation, diagnosis, and problem-solving to identify, troubleshoot, and resolve production issues.
- Release & Change Management: Supporting testing and overseeing the release process for production fixes and changes.
- Service Transition: Facilitating smooth transitions from project support to production support for all changes.
- Service Level Management: Assisting Service Managers in delivering FNZ services while meeting key performance indicators (KPIs), service level agreements (SLAs), and contractual obligations.
- The Responsibilities Will Include:
- Identifies and resolves issues with applications, following agreed procedures.
- Carries out agreed application maintenance tasks.
- Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution, escalating as appropriate.



Documents and closes resolved incidents according to agreed procedures. Analyses causes of incidents and provides recommendations to minimize probability of recurrence and contribute to service improvement. Initiates and monitors actions to anticipate, investigate and resolve problems in systems, processes, and services.
- Determines problem fixes and assists with the implementation of agreed remedies and preventative measures.
- Ensures that such problems are fully documented within the relevant reporting systems.
- Collaborates with colleagues, operational/client-servicing staff and other users to produce long term scalable solutions that adhere to procedural and regulatory compliance requirements.
- Works with developers, other analysts and testers to ensure that production fixes and business process changes are fit for purpose.
- Drafts and maintains procedures and documentation for application support. Other tasks: To undertake any ot

📌 Production Support Engineer (Gurugram)
🏢 FNZ Group
📍 Gurugram