Overview -
- Our Information Technology (IT) team leads all aspects of IT systems and processes across the enterprise, including data services, security, compliance, applications, automation, and end-user services. Through cutting-edge and streamlined technology solutions, this dynamic team enables company growth, protects data, and serves as a critical partner to all departments of PowerSchool.
- The IT Specialist, Enterprise Technologies will assist in maintaining Windows and MacBook workstations, Windows and Unix/Linux based servers, provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email and personal requests for technical support. Document, track and monitor problems to ensure a timely resolution. Install software, printers, telephones, etc. Troubleshoot problematic PC issues and other duties as assigned. Serves as subject matter expert and/or top-tier (onsite) support. Will assist with onsite projects and systems installation and IT infrastructure build-out.



Monitors IT Service desk request queues and responds to tickets and calls from Global and India employees as needed.

Description
- Responds to requests for technical assistance in person, via phone, and/or electronically.
- Diagnoses and resolves desktop, hardware and software/Applications issues.
- Researches questions using available information resources.
- Advises user on appropriate actions
- Manage personal and team ticket queue.
- Redirects problems to appropriate resources.
- Identifies and prioritizes situations requiring urgent attention
- Documents resolutions and updates knowledgebase
- Determine whether problem is caused by hardware such as a headphone, modem, printer, cables, external device or telephone
- Handle problem recognition, research, isolation, resolution and follow up for routine users, referring more complex problems to supervisors or technical staff.
- Analyse and evaluates incident reports and make

📌 Senior Information Technology Specialist (Chennai)
🏢 PowerSchool India
📍 Chennai