Description
- Oversee a high volume, transactional book of business
- Engage with customers approx 120 days prior to expiration
- Propose Services and training credits and Premium Support
- Evaluate coterm opportunities to streamline transaction processes
- Understand negotiation tactics
- Identify upsell/cross-sell/expansion opportunities
- Develop understanding of customer s approval processes and budget cycle
- Know how to identify risks and collaborate with overall