Description
We are seeking a agile individual to join our team as a Total Experience Specialist. This role focuses on enhancing and optimizing the customer journey across various touchpoints.
Responsibilities
- Collaborate with cross-functional teams to enhance customer journey and experience
- Gather and analyze customer feedback to identify areas for improvement
- Design and implement strategies to improve overall customer satisfaction
- Monitor and report on key performance indicators related to customer experience
- Conduct usability testing and research to refine customer-facing products and services

Skills and Qualifications
- Bachelor's degree in Business, Marketing, or a related field
- Strong analytical skills to interpret data and derive actionable insights
- Excellent communication and interpersonal skills
- Proficiency in data analysis tools such as Excel, Google Analytics, or similar
- Familiarity with customer experience management software
- Ability to work collaboratively in a team workplace

📌 Total Experience (Mumbai)
🏢 PaperPlane
📍 Mumbai