EagleView, the leader in aerial imagery, is hiring a Imagery Support Technician I to our Customer Technical Support team. This position provides technical support to EagleView customers, both internal and external. In addition, this position provides support via email, phone and chat and accurately record all support interactions in the EagleView CRM
Responsibilities:
- Demonstrates ownership of customer issues by proactively solving customer issues in a timely and professional manner.
- Applies EagleView applications and integration solutions to translate customer issues and inquiries into resolutions quickly.
- Answers customer inquiries and resolves technical and operational issues with EagleView solutions. i.e., chats, phone, e-mails, screenshares.
- Assists customers with installation, configuration, and use of EagleView solutions.
- Keeps and maintains accurate records of all activities within the CRM tracking system.
- Maintains a high degree of technical understanding of EagleView geospatial solutions, including existing, historical, and emerging solutions.




- Continually improves customer service and communications skills through self-study and EagleView-recommended training.
- Works closely and communicates effectively with EagleView Engineering, Production, Products, Contract Administration, Sales, and Operations as needed to provide solutions to customers.
- Tracks, manages, and closes all open Support Cases in a timely manner.
- Tests recent EagleView solutions and new releases when requested by Engineering and Products.
- Quickly and thoroughly learn new software applications to ensure efficient and effective use in daily tasks.

Qualifications:
- Excellent customer service skills, including written and verbal communications.
- Strong listening skills to understand, empathize, and resolve customer issues.
- Bachelors degree or equivalent experience in a similar technical field.
- Self-starter, able to work with minimal supervision.
- Excellent teamwork cap

📌 Imagery Support Technician I (Bengaluru)
🏢 Eagleview
📍 Bengaluru