We are seeking a dedicated and customer-focused Customer Success Executive with a minimum of 2 years of experience. You will be responsible for guiding new customers through the onboarding process, providing ongoing training and support, ensuring smooth product adoption, and fostering strong, long-term relationships. You will work closely with internal teams to drive customer satisfaction, engagement, and revenue growth, while ensuring our clients derive maximum value from our product/service.
Roles and Responsibilities:
Customer Onboarding & Training:
- Guide current customers through the onboarding process , ensuring they understand the product and are set up for success.
- Provide training and resources to help customers fully utilize our product/service, enabling them to meet their objectives.
- Offer personalized support and product demos as necessary during the onboarding phase.

Customer Support & Issue Resolution:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve customer issues , ensuring a positive experience.



If needed, escalate issues to the appropriate team or department for further assistance.
- Track and document customer interactions, issues, and resolutions to maintain a history of communications.

Customer Relationship Management:
- Build and nurture strong relationships with customers , acting as their primary point of contact throughout their journey with our product/service.
- Proactively engage with customers to understand their needs and goals, ensuring they achieve maximum value from our offerings.
- Provide ongoing customer support and check-ins to ensure satisfaction and retention.

Product Adoption & Engagement on SAAS Product:
- Monitor customer usage and proactively identify opportunities to improve product adoption and engagement.
- Educate customers about new features, updates, and best practices to enhance their experience with the product.
- Create personalized strategies f

📌 Customer Success Executive (Navi Mumbai)
🏢 FCI-CCM
📍 Navi Mumbai