Job Summary:
- The Customer Support Executive is responsible for handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. This role requires excellent communication skills and a customer-centric mindset.
Key Responsibilities:
- Respond to customer queries via phone, email, or chat.
- Resolve product or service issues promptly and professionally.
- Maintain accurate records of customer interactions.
- Escalate complex issues to the appropriate departments.
- Follow up with customers to ensure resolution and satisfaction.
Qualifications:
- Bachelors degree or equivalent experience.
- Excellent verbal and written communication skills.
- Robust problem-solving abilities and patience.
- Ability to multitask and manage time effectively.
Key Skills:
- Communication skills
- Problem-solving
- Organizational skills
- Time management
- Customer service
📌 Customer Support Executive (Bengaluru)
🏢 TI Steps
📍 Bengaluru
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