The PMP Deal Desk Operations Team Lead is a highly visible and key role at PubMatic. We are looking for a highly motivated and experienced team contributor to join our Customer Success Operations team in Gurugram and build a 24/7 centralized deal desk that is agile and works cross-functionally with global teams to manage, troubleshoot, and scale PMP spend globally from all customer types, including advertisers, publishers, and data partners. This position will also work with product and engineering to develop first-in-class analytics and optimization tools to help us stay at the forefront of sell-side innovation.
Responsibilities:
- Work with internal teams globally, including Sales, Marketing, Business Development, and Product Management.
- Customer success and engineering to project-manage and execute PMP deals within established Service Level Agreement.
- Manage the operational excellence and delivery of all PMP campaigns, developing strategies from campaign inception to execution.
- Post-campaign reporting in partnership with Sales, Engineering, Product Management, Customer Success,



and Ad Solutions teams.
- Establish internal Service Level Agreements for response and execution times for deals.
- Leverage PubMatic s analytics and use in-house tools to monitor performance and troubleshoot under-performing PMP deals.
- Work with engineering and analytics teams to review and unlock recent data and insight to drive innovation for publishers and buyers.
- Document standard operating procedures for deal setup, troubleshooting playbooks, and escalation management.
- Develop a culture of collaboration and accountability across the team.
- Collaborate with Ad Solutions sales team to find additional PMP opportunities and assist in up-selling.
- Establish and maintain an efficient ticketing system to manage clients requests and escalations.
- Identify product enhancement opportunities and liaison with product managers to strengthen PubMatic s deal management offering.

Requir

📌 Team Lead, PMP Deal Desk Operations (Gurugram)
🏢 PubMatic
📍 Gurugram