Role Responsibilities :
- Conduct customer satisfaction surveys to identify service improvements.
- Handle customer calls and direct them to appropriate departments.
- Manage customer issues and provide easy-to-follow solutions.
- Assist customers in choosing products based on their needs and budget.
Key Deliverables :
- Ensure timely resolution of customer concerns and complaints.
- Inform customers about promotions and deals.
- Build positive rapport with customers via phone or in-person.
- Prepare reports on customer satisfaction and assist in team skill development.