Role Responsibilities :
- Supervise operations and ensure adherence to quality standards.
- Coach and assess employee performance to maintain service excellence.
- Handle escalated customer complaints and team conflicts.
- Monitor business metrics and implement improvements.
Key Deliverables :
- Maintain quality benchmarks across departments.
- Implement and refine operational strategies.
- Ensure team alignment with company policies and goals.
- Generate reports and present key quality insights to leadership.