Role Responsibilities :
- Manage and oversee daily activities of the customer care team.
- Motivate and train team members to achieve targets.
- Conduct performance reviews and provide constructive feedback.
- Foster a positive and collaborative team setting.
Key Deliverables :
- Achieve customer service targets and KPIs.
- Ensure high team productivity and morale.
- Enhance customer satisfaction through effective issue resolution.
- Drive continuous improvement in team operations.