Principal Manager Operations
FactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases from industry-leading suppliers into a single powerful information system.
The Principal Manager is responsible for the people management of large groups of multiple cross-cultural teams; multiple content applications; relationship management of process-related stakeholders and matching deliverables and outcomes to client needs. The Principal Manager ensures seamless operations to deliver timely, accurate, and complete data to the clients as well as managing the forward vision of teams and resources. This role manages the capacity planning and resource optimization, performance management, career planning, training for the team, identifies improvement for collection and quality tools, and works with relevant stakeholders to execute on the vision for the teams' development. The Principal Manager influences the team's strategic direction.



For Content Collection, this role manages around 800 employees.
JOB RESPONSIBILITIES
Operations Management
- Promotes an environment where operational strategies prioritize client satisfaction.
- Ensure efficient, effective, and scalable policies in all operational decisions.
- Drive a culture of creativity and continuous improvement, encouraging the team to explore new ideas and embrace change. Implement effective change management strategies to ensure smooth transitions into new processes while minimizing disruption.
- Manage the transition to AI-based collection tools or where recent technology changes the collection landscape, ensuring the teams are kept informed, engaged, and motivated.
- Drive optimum capacity utilization for process improvements by leveraging cross-training, supporting other content sets, and focusing on reducing overtime.
- Responsible for day-to-day administratio

📌 Principal Manager Operations/Associate Director, Content (Secunderabad)
🏢 FactSet Systems India Private
📍 Secunderabad