Job Overview:
Global Support Agents are the first point of contact for our internal and external. employees/resource as they reach out with any concerns, questions, issues, or information that they
have with regards to the many areas of their employment with BCforward including, but not limited to, Human Resources requests, application & system issues as well as payroll questions to
highlight the main topic areas. The target is to ensure excellent service is provided to our employees. by being patient, empathetic and act with a sense of urgency. It is key to take ownership of ensuring.
tickets are edited and triaged accurately, ultimately ensuring they reach the appropriate point of escalation as well as following up to ensure that the employees issue is resolved. Support Agents
will also be involved in various other responsibilities related to ancillary services provided by support to various internal departments.
Essential Functions
- Global Support triage skills to capture all necessary information when recording an incident.
- Manage support tools:



phone/ email/ chat and make outbound calls.
- Provide basic entry level support in a timely manner.
- Follow communication procedures, utilize guidelines, and observe organization policies.
- Follow up and settle to satisfactory conclusion on all customer requests.
- Employ divergent and critical thinking to navigate tickets and issues contained therein.
- Provide accurate, valid, and complete information by using accurate methods & tools.
- Should be comfortable working in Night Shifts.
- Candidates must be highly energetic to multitask and handle emails, chats, and phone

calls.
- Adaptive to Change; willing to learn recent methodologies and Technologies.
- Ability to work at high speeds while maintaining 100% accuracy and multitasking.
- Ability to follow a pre-assigned checklist and measure accuracy against systems.
- Ability to multitask numerous duties at the same time.
- Ability to perform Audits as required.

Req

📌 Global Support Agent US Shift (Secunderabad)
🏢 BcForward India Technologies Private
📍 Secunderabad