- Develop and deliver comprehensive training programs for Quick commerce retail staff on

product/process and customer service.
- Train store teams on standard operating procedures (SOPs), inventory control, and loss

prevention.
- Support the launch of new stores by providing pre-opening training and operational

readiness support.
- Evaluate training effectiveness through assessments, feedback, store performance metrics,

and audits.
- Collaborate with stakeholder to identify training needs and build development plans and

execute it.
- Time to time checking and providing feedback to update the training content.

Requirements:
• 3+ years of experience in retail training, store management, or retail operations.
• Solid understanding of retail business processes including sales, inventory and customer
experience.
• Excellent communication, facilitation, and presentation skills.
• Ability to motivate and engage diverse teams across multiple locations.
• Comfortable using training technology, POS systems, and Microsoft Office/Google
Workspace.
• Willingness to travel frequently to store locations as required.

📌 Trainer (Kolkata)
🏢 BigBasket
📍 Kolkata