Details:
Position: Desktop Support Engineer – Project Role
Location: Bellandur, Bengaluru, Karnataka
Project Duration: 18th September 2026 to 5th October 2026
Work Schedule: 5 Days a Week
Experience: 3–5 Years

About us:
We are a global provider of IT Resources, IT Managed Services and versatile, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 30+ years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents. Our clients and our talented people have always guided our basic strategy and direction; so much so that we named the company after our most basic principles. We are, and always will be, allied to our client's needs and objectives. Our team is at the heart of our business, and we are proud of each one of them. They are exceptional, and we are looking for more exceptional people to join us.

Key responsibilities:




Provide Level 2 support for end-user devices, applications, and collaboration tools (onsite & remote)
Troubleshoot and resolve escalated issues from L1 within defined SLAs
Support Windows 10/11, macOS, and mobile platforms (iOS, Android)
Manage and support Microsoft 365 ecosystem (Outlook, Teams, OneDrive, SharePoint)
Administer Active Directory, Azure AD, and user lifecycle management
Perform device provisioning using tools like Intune / Autopilot / SCCM
Diagnose hardware issues and coordinate with vendors for repairs/replacements
Support VPN, remote access, and hybrid work environments
Maintain accurate ticket updates in ITSM tools (ServiceNow, Jira, etc.)
Identify recurring issues and contribute to problem management
Collaborate with L3 teams, infrastructure, and security teams
Assist in IT projects, rollouts, and system upgrades
Ensure endpoint security compliance (patching, antivirus,

📌 IT Desktop Support Engineer (Bengaluru)
🏢 Allied Worldwide
📍 Bengaluru