Job responsibility
* Responsible for handling transactions (Calls/emails/) in an operations of an
integrated (calls/emails/complaints) contact center for Voice & Data
products
* Responsible for handling personal KPIs/KRAs
* Team player, Tech Savvy
* Responsible for high level of customer focus
* Having a solid hold on telecom products of leased line and voice products

Shift Working

Working in shifts (24/7)

Key Customer End customer, authorized signatories, clients Internal teams
Necessary Preferred Skills
* Excellent communication skills and hold on English & Hindi
* Strong customer handling skills
* Customer centric and high focus on customer facing processes
* Excellent grip on high end leased line and voice products
* Excellent hands on experience in handling QRC at call centre for Premium
Customer Base
* Sound Knowledge in Telecom Technology

Industry preferred from Technical – Call Centre / BPO / KPO /

Diversity

. Qualification Any Graduation / Diploma · . .
Overall Work Experience ·
* Minimum 1- 2 years of experience in the BPO segment handling highend telecom




customers
* Hands on experience in voice and data products people handling and customer
interaction

. Behavioural Attributes

* Strong customer focus
* Good analytical skills
* Strong communication and interpersonal skills
* Inclination towards innovation
* Good Computer Knowledge

· . .

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of
Companies, is the country’s leading enabler of connectivity and communication
solutions for businesses. With services ranging from connectivity,
collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the
largest portfolio of ICT services for businesses in India. With an unwavering
focus on customer-centricity and innovation, TTBS continues to garner
recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India’s leading enabler of digital

📌 Team Member (Hyderabad)
🏢 Tata Teleservices
📍 Hyderabad